Effective January 1st 2021
Note that all purchases must be verified with proper physical photos of the customer’s ID as well as the card used for purchase before we can process the shipment. Once verified, orders will be shipped out with a signature requirement. No exceptions.
What happens if my order is returned to the sender?
If your order is returned to the sender, you will be prompted to purchase a reship fee listed on our website. Bougie Brat Hair is not responsible for any shipment issues caused by USPS. If you choose not to purchase a reship fee, you will be issued a refund in the form of store credit.
My package was delivered, but I did not receive it.
Please contact the carrier in which your package was sent. We are not responsible for packages once the carrier has received it. To ensure you receive your package track your order and be available to receive your package on the set delivery date.
Can I cancel or make changes to my order?
No, changes or cancellations can be made to your order once it is placed, It goes through processing and then it is shipped, please double check your order before checking out.
Why was my order cancelled?
Bougie Brat Hair will not process orders that our flagged as medium to high risk fraudulent. Bougie Brat Hair will not process orders that have not verified their identity, you can fill out the form here
What grade of hair do you sell?
We offer 100% Human Hair extensions, Bougie Brat Hair does not affiliate their hair with hair grades. Our Bougie Collection can last up to 2 years with the proper maintenance and little to no shedding or tangling.
How many bundles do I Need for an Install?
12 Inches - 18 Inches: 2 Bundles
20 Inches - 24 Inches: 3 Bundles
26 Inches - 30 Inches: 4 Bundles
How long does Bougie Brat Hair Extensions last?
With the proper care our hair extensions can last a lifetime. We ask that you refer to our Hair Care page here for caring for your Bougie Brat Hair Extensions.
Can Bougie Brat Hair Extensions be colored?
Yes! We always recommend consulting with a professional to prevent damaging your hair extensions.